Your data matters

Privacy Policy — Sterlyn Property Management and Services

Effective Date: 2025-10-24

At Sterlyn Property Management and Services Inc. (“Sterlyn,” “we,” “our,” or “us”), we are committed to protecting the privacy and personal information of our clients, partners, and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect only the personal information necessary to provide our property management and related services. This may include:

• Name
• Email address
• Phone number

We collect this information when you contact us through our website, email, or phone for inquiries, quotes, or service requests.

2. Purpose of Collection

Sterlyn collects and uses personal information solely for the following purposes:

• To respond to inquiries and provide requested services
• To communicate and follow up with clients about property management or maintenance work
• To maintain accurate records of client communications and service history

We do not use your personal information for marketing, advertising, or any unrelated purposes.

3. Consent

By providing your personal information to Sterlyn (for example, through our website or by phone/email), you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us (see Section 7), subject to legal or contractual restrictions.

4. Information Sharing and Disclosure

Sterlyn does not sell, rent, or trade your personal information.
We do not share your data with external analytics, advertising, or data collection services.

Your information may only be disclosed:

• When required by law (e.g., legal requests or court orders)
• To trusted employees or contractors who require it to perform their duties, under confidentiality obligations

5. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse.
This includes secure recordkeeping and restricted access to client information within our organization.

6. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law.
Once no longer needed, your information will be securely deleted or anonymized.

7. Access, Correction, and Contact Information

You have the right to access, update, or correct your personal information held by Sterlyn.
To do so — or for any privacy-related questions or concerns — please contact us:

📧 Email: Info@sterlynpms.com
📞 Phone: 343
📍 Address: [Insert Ottawa business address]

8. Changes to This Privacy Policy

Sterlyn may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
All updates will be posted on our website with the revised “Effective Date.”

9. Compliance

Sterlyn operates in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws in Ontario and Canada.